Privacy Policy

 

KayLee & Rose Terms + Conditions

Thank you for visiting kayleeandrose.com. We have prepared the information below to ensure that your experience on our website is a positive one. Please review the following basic rules that govern your use of our site. Since KayLee & Rose may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us at shopkayleeandrose@gmail.com. 

Collection Information

Kayleeandrose.com collects customer information for a variety of reasons, including providing superior customer service and communicating with our customers about new products, promotions, and services. We collect personal information such as your name, telephone number, e-mail, and postal address that you provide to us when you subscribe to our site, place an order, or communicate with us via email.

Our Email List

We offer those who sign-up for our email list advance notice of sales, new merchandise, and other KayLee & Rose news. Email addresses collected at kayleeandrose.com are used internally only and not shared with a third party. If at any time you wish to not receive our emails, you may unsubscribe by contacting shopkayleeandrose@gmail.com with “REMOVE” as the subject header or you can safe-unsubscribe by clicking on the link at the bottom of the newsletter.

Social Media Policy

This social media policy establishes the official guidelines for all content and communication representing Kaylee & Rose across all digital platforms. All employees, contractors, collaborators, and affiliated influencers are expected to maintain a respectful, professional, and brand-aligned presence when posting on behalf of or in relation to the brand. Kaylee & Rose reserves the right to monitor, remove, or report any content deemed defamatory, harassing, infringing, misleading, or otherwise harmful to the brand or its community. Kaylee & Rose is not responsible for third-party content or interactions that may occur through our channels. Any shared user-generated content will only be posted with appropriate consent or credit. False claims, undisclosed paid promotions, and breach of FTC or advertising standards are strictly prohibited. Customer service concerns should be addressed through official communication channels, not public comments or direct messages. By interacting with or representing our brand online, users and partners agree to follow these terms. This policy is subject to revision at any time and does not constitute legal advice.

Wear & Tear Policy

At Kaylee & Rose, we stand by the quality of our jewelry, but it's important to understand our policy regarding wear and tear. We only offer repairs on items that were purchased directly from Kaylee & Rose, and we reserve the right to determine whether or not an item is eligible for repair. All repairs are subject to our discretion, please note that repair charges may apply depending on the nature of the damage. We do not offer refunds for any reason, and we do not accept returns or exchanges for damaged items—regardless of how long it has been or the condition of the piece. Regular wear and tear is normal and expected with jewelry, and while our pieces are designed with care, exposure to daily elements like water, sweat, perfume, or physical activity can cause changes over time.